Your terms and conditions of use

Rule 1

Delivery Failure Scenarios:

• The package is lost, broken, or stolen before it reaches you.
  it-fashion will re-send the goods or give a full refund. In practice such cases are very rare, perhaps 1 in 5000 shipments, when using courier services. Please note confirmation of such cases can take some time, so in such an event you may be advised to place a new order at your expense while the original shipment is investigated pending compensation.
   
• An Air Mail package has not arrived after a long time.
  it-fashion will give a full refund after the delivery deadline has expired. These cases are rare, and if this ever occurs, we will inform you of the delivery deadline for your package, which will be 30-60 days depending on the region. If you are dropshipping you will be advised to create a new order for your customer in the meantime.
   
• A multi-part delivery arrives missing some items or packets.
  In such a scenario you must raise the issue immediately with the courier or delivery company. With the correct documentary proof through the courier company reporting process, it-fashion will re-send the goods or give a refund.
   
• Items in the packet arrive in a damaged condition.
  In such a scenario you must raise the issue immediately with the courier or delivery company. Provided you follow through the correct reporting process, the goods can be handed back to the courier and it-fashion will send new goods or give a refund. If you do not immediately follow the courier's reporting procedure, and thus no adequate documentation is available to prove the goods arrived damaged, we will offer advice on a case-by-case basis about whether you can return the goods to China for replacements or a refund.
   
• A shipment is delayed, turned back, or seized by Customs
  If the Customs issue was your responsibility, you are liable. If the failed delivery was due to mis-handling by it-fashion, you will receive compensation when the case is resolved. Such cases are unusual but it is important you are aware of your responsibilities in such a case

Rule 2

All our products are covered by a 12 MONTH WARRANTY.

Due to our stringent sourcing and QC processes, the fault rate on products shipped out by it-fashion is very low. However, sometimes faults develop which couldn't be detected before, and we will help you solve these problems to a level far beyond what you will receive from any other China-based seller.

If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way.

Please tell us if you are a drop-shipper and have returns issues with Chinavasion goods you have sold to your customers: we can do RMA directly with your customers or they can do it through you (recommended).

Rule 3

"Do you have a guarantee or warranty?"

Yes - it-fashionn only chooses to stock the very best quality products from professional China manufacturers. The quality is guaranteed.

All products that arrive in the it-fashion warehouse are checked for perfect appearance and correct functionality.

Our packing staff check again to make sure that the right accessories are included and that the electrical / socket adapters are correct for your country.

(Please note in the case of region-specific items such as PAL / NTSC TV/Video Color Regions, digital TV, GSM mobile phones etc you are responsible for ordering the correct units and we will send you exactly what you order.)